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Best Western Palace Hotel & Casino

Central Promenade, Douglas, Isle of Man  

18+ only. Casino facilities are restricted to adults with valid photo ID. Please gamble responsibly. Free support is available from BeGambleAware.
In brief

The two-minute summary

A seafront hotel on the Douglas promenade that combines sea-view rooms and a heated indoor pool with the Isle of Man's only licensed casino, all under one roof.

What you should know

The Palace sits on Douglas's Victorian promenade, facing out over Douglas Bay with the beach just across the road. It is one of the largest hotels on the island and a popular base for both leisure breaks and conferences.

What sets it apart is its entertainment offering. The building houses the Isle of Man's only licensed casino on its first floor, with gaming tables, a slots lounge and a bingo area. Entry is open to hotel guests and visitors aged 18 and over, and photo ID is required.

Rooms & suites

The hotel has around 133 to 135 en-suite rooms. Each includes a work desk, phone, safe, hairdryer, iron, TV and tea and coffee facilities, with free Wi-Fi throughout. Many rooms look out over the bay, and family, non-smoking and accessible rooms are available.

Facilities on site

  • Licensed casino with tables and slots (18+, photo ID)
  • Bingo and slots lounge
  • Paragon restaurant and bar with bay views
  • Health club with heated indoor pool
  • Gym, sauna, steam room and spa bath
  • Meeting rooms for up to several hundred delegates
  • On-site parking

Getting there

The hotel is on Central Promenade, about a ten-minute walk from Douglas town centre, with a bus stop directly outside. Isle of Man Airport (Ronaldsway) is roughly 17 km away, and the Douglas Sea Terminal ferry port is a short drive along the seafront.

Frequently asked questions

Is the casino open to hotel guests?

Yes. The casino is on the first level of the hotel and is open to guests and walk-in visitors aged 18 or over. Bring valid photo ID.

Does the hotel have a swimming pool?

Yes. The health club has a heated indoor pool along with a gym, sauna, steam room and spa bath.

What are check-in and check-out times?

Check-in is from 16:00 and check-out is by 11:00.

How far is the airport?

Isle of Man Airport at Ronaldsway is roughly 17 km from the hotel, around 25 minutes by car.

Is parking available?

Yes, the hotel has its own car park with space for cars and coaches.

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